Connect and manage my electricity
In anticipation of the RBA's proposed credit card surcharge changes, Jemena will remove credit card surcharges from 9:00 AM AEST on 23 September 2026. Customers selecting credit card payment will no longer see a surcharge on their invoice.
This self-service portal allows you to request, pay for and track connection services.
Before submitting an application, always seek the advice of a professional electrician (Registered Electrical Contractor)
- Request a New or Increased Supply : If you need a New Supply, Increased Supply or Builders Supply Request.
- Change My Electricity Meter: Move my meter, Temporary isolations, Meter consolidations & Relocating electrical installations within your property (with no change to the current capacity).
- Remove My Electricity Meter: This request is ONLY for sites with no active retailers. For active supplies please contact your electricity retailer.
- Request a New Electricity Pit: When a new electricity pit needs to be installed at the property boundary for underground connections.
- Connect a New Estate Development: Large scale site subdivisions.
- Move or Change Jemena's Equipment: Relocate existing Pits, Poles, Wires or Streetlights.(Does not include metering).
- Small Cell Requests (Telcos only): Requests for installing third party equipment on our poles.
If you're already connected
- Once you’ve linked your property in My Portal, you can compare usage over yearly, monthly, weekly, and daily periods, as well as for specific days and times and against your suburb average.
- Locate power outages that may be affecting your electricity supply, and report faults or emergencies.
- Give feedback to let us know what we're doing right, or how we can improve.
We own and operate the meters, poles and wires in northern and north western suburbs of Melbourne. Find out if your home or business is in our area.